Air Canada Mobile App Suffered Massive Data Breach
Air Canada’s application has suffered a Data Breach which has affected 20,000 customers of it’s 1.7 million mobile app users. Exposed Data includes Email Address, Customer’s Name, Phone Number and Profile’s Information (Passport Number, NEXUS Number, Passport Expiry Date, Passport Country of Issuance and Residence, Gender, Date-of-Birth, Nationality).
Between August 22 – 24, 2018, the company has detected unusual login behavior on its Mobile app and the personal information of some of its customers were improperly accessed. Company then locked all Air Canada mobile app accounts as a security measure. And, How the Data Breach occurred is still a mystery.
The company has requested it’s Mobile app users to reset their Accounts. The company also said, “Due to the large volume, some customers may experience a delay in the process to change their passwords. We ask customers to be patient and assure them their data is protected and not accessible to unauthorized users.”
As per the company, Out of 1.7 million Air Canada Mobile App users, 20000 users profile have been improperly accessed and they are contacting the Affected users directly by Emails to notify them that, “Whether their Accounts have been accessed improperly.”
The company said that “Credit Card linked with the profile is protected and are stored in compliance with security standards set by the payment card industry or PCI standards.” However, for best practice, Air Canada advanced its customers to monitor their transactions and credit ratings and if find out any unusual activity then contact immediately to their financial service provider.
User’s who have an account on aircanada.com are safe as the accounts on the website are not linked with the Mobile app, said Air Canada.